Privacy Policy for EraseVideo

Effective Date: January 17, 2025 Last Updated: January 17, 2025

Introduction

Welcome to EraseVideo, a professional video watermark removal tool designed for AI video creators. At EraseVideo, we are committed to protecting your privacy and being transparent about our data practices. This privacy policy explains how we handle information when you use our macOS application and website.

Our Privacy Commitment

EraseVideo operates on a privacy-first principle:

• ✅ All video processing is done locally on your device - Your video files never leave your computer
• ✅ We do NOT collect, store, or transmit your video content
• ✅ We do NOT track your usage patterns or personal behavior
• ✅ We use only essential, lightweight analytics for app stability
• ✅ Your payment information is securely handled by Stripe (we never see your card details)

Information We Collect

1. Information You Provide Directly

When You Purchase a License:

• Email address (for sending license keys and receipts)
• Payment information (processed securely by Stripe - we do not store credit card details)

When You Contact Support:

• Your name and email address
• Information you choose to provide in your support inquiry

2. Automatically Collected Technical Information

Lightweight Analytics (App Stability Only):

We integrate minimal analytics to monitor app crashes and performance issues. This includes:

• App version number
• macOS version
• Crash reports (when app encounters technical errors)
• Basic device information (device model, screen resolution)

Important: We do NOT track:

• ❌ Which videos you process
• ❌ How often you use the app
• ❌ What features you access
• ❌ Your personal files or folder structures
• ❌ Your browsing habits or location data

License Activation:

• Device fingerprint (a unique identifier for license activation purposes only)
• License key validation status

This information is used solely to:

• Prevent license key abuse
• Allow you to manage device activations (up to 2 devices per license)
• Ensure you're using a legitimate, purchased copy

3. Website Cookies

Our website (erasevideo.app) uses essential cookies for:

• Payment processing (Stripe Checkout sessions)
• Language preferences
• Basic website functionality

We do NOT use tracking cookies, advertising cookies, or third-party analytics tools.

How We Use Your Information

We use the limited information we collect for the following purposes:

1. License Delivery - Sending your license key via email after purchase
2. Customer Support - Responding to your inquiries and troubleshooting issues
3. Payment Processing - Managing subscriptions and one-time purchases through Stripe
4. App Stability - Identifying and fixing crashes or technical bugs
5. Fraud Prevention - Preventing unauthorized use of license keys

We do NOT:

• ❌ Sell your data to third parties
• ❌ Use your data for advertising or marketing purposes
• ❌ Share your information with analytics companies
• ❌ Build user profiles or track behavior

Data Storage and Security

• Video Files: Processed entirely on your local device. Never uploaded or transmitted.
• License Data: Stored securely in encrypted databases with industry-standard security measures.
• Payment Data: Handled exclusively by Stripe (PCI DSS compliant). We never store credit card information.
• Email Communications: Sent via Resend, a secure email service provider.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We use the following trusted third-party services:

1. Stripe - Payment processing (see Stripe Privacy Policy)
2. Resend - Email delivery (see Resend Privacy Policy)

These services operate under their own privacy policies and security standards. We carefully vet all third-party providers to ensure they meet our privacy standards.

Your Rights

You have the right to:

• Access - Request a copy of the personal data we hold about you
• Correction - Request correction of inaccurate or incomplete data
• Deletion - Request deletion of your personal data (subject to legal obligations)
• License Management - View and manage your activated devices at any time

To exercise these rights, please contact us at support@erasevideo.app.

Important Legal Disclaimer: Watermark Removal and Copyright

⚠️ USER RESPONSIBILITY NOTICE:

EraseVideo is a professional tool designed for legitimate purposes such as:

• Removing watermarks from your own content
• Processing videos where you have explicit permission from the copyright owner
• Creating content for authorized commercial or personal projects

By using EraseVideo, you acknowledge and agree that:

1. You are solely responsible for ensuring you have legal rights to remove watermarks from any video content you process.

2. Unauthorized watermark removal may violate copyright laws in your jurisdiction. This includes but is not limited to:

   • Removing watermarks from copyrighted content without permission
   • Using the tool to infringe on intellectual property rights
   • Distributing or selling content processed without proper authorization

3. FloatingLight Ltd. and EraseVideo:

   • Do NOT endorse or encourage copyright infringement
   • Are NOT liable for how users choose to use the software
   • Cannot be held responsible for any legal consequences resulting from misuse
   • Strongly advise users to comply with all applicable copyright laws

4. Potential Consequences of Misuse:

   • Civil lawsuits from copyright holders
   • Criminal penalties in jurisdictions with strict copyright enforcement
   • Financial damages and legal fees
   • Loss of professional reputation

We urge all users to use EraseVideo ethically and legally. Always obtain proper authorization before removing watermarks from content you do not own.

Data Retention

• License Information: Retained for the lifetime of your license (including after expiration for support purposes)
• Order Records: Retained for 7 years for accounting and tax compliance
• Support Communications: Retained for 3 years or until issue resolution
• Analytics Data: Aggregated and anonymized after 90 days

You can request deletion of your personal data at any time by contacting support, subject to legal and contractual obligations.

Children's Privacy

EraseVideo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes by:

• Posting an updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for material changes (where applicable)

Your continued use of EraseVideo after changes are posted constitutes acceptance of the updated policy.

International Users

EraseVideo is operated by FloatingLight Ltd. If you are accessing our services from outside our primary operating jurisdiction, please be aware that your information may be transferred to, stored, and processed in countries with different data protection laws. By using our services, you consent to such transfers.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Company: FloatingLight Ltd. Email: support@erasevideo.app Website: erasevideo.app

We aim to respond to all privacy inquiries within 48 hours.

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By using EraseVideo, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us with your privacy.